Refund policy

At Trunique Hair, we are committed to providing premium-quality human hair products that meet the highest standards.

Due to the hygienic nature of our products, all purchases are considered final unless they qualify under the exceptions listed below.

Final Sale Policy

For hygiene and safety reasons, we do not accept returns or exchanges on:

  • Wigs

  • Hair Bundles

  • Lace Frontals

  • Lace Closures

  • Hair Extensions

  • Hair Accessories

  • Sale Items

  • Promotional Merchandise

Each product is carefully inspected before shipment to ensure quality and accuracy.

Eligible Returns

A return or exchange may be approved if:

  • The incorrect item was received

  • Your order arrived damaged

  • The product has a verified manufacturing defect

Claims must be submitted within 48 hours of delivery.

Return Requirements

To qualify, products must:

  • Be unused and unworn

  • Have uncut lace

  • Include original tags

  • Be returned in original packaging

  • Show no evidence of installation, washing, brushing, styling, coloring, cutting, or alteration

Items that fail to meet these requirements will not qualify for return.

Return Authorization

Please contact our customer support team before returning any merchandise.

Unauthorized returns cannot be accepted.

Email:

support@truniquehair.com

Please include:

  • Full Name

  • Order Number

  • Photos or videos of the issue

  • Description of the concern

Return Shipping Costs

Customers are responsible for return shipping expenses unless the issue resulted from our error.

We recommend using a trackable shipping service.

Refunds

Refunds are only issued for approved claims involving:

  • Incorrect products

  • Damaged merchandise

  • Confirmed manufacturing defects

Approved refunds:

  • Are issued to the original payment method

  • Do not include original shipping charges

  • May require 5–10 business days for processing

Exchanges

Approved exchanges are subject to product availability.

If a replacement item is unavailable, store credit or a refund may be issued at our discretion.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After processing begins, orders cannot be canceled, modified, or refunded.

Chargebacks

We encourage customers to contact us before filing a chargeback.

Chargebacks submitted for successfully delivered orders may be disputed using tracking records, proof of delivery, and purchase documentation.

Contact Us

support@truniquehair.com